What if my package comes damaged or I never received my package?
We are committed to providing our customers with excellent customer satisfaction. Each package is carefully folded one by one with gloves and thoroughly inspected by an employee. As we don’t have robots and only human employees, we understand things can happen. We strive for excellence; however, in the event this should happen, please contact Customer Service immediately, preferably the day you receive it, and we will advise you how we can handle the issue.
Your tracking number will provide a date of delivery. If it is not received by then, please contact USPS at (800) ASK-USPS. Please note, we are not responsible for any delays the shipping carrier may incur. We are also not responsible for packages lost while in the possession of the carrier. However, we will help resolve any issues we can.
What if I change my mind and want to modify or cancel after my order is placed?
Once an order is placed at www.dramaqueenfashion.com , you have 24 hours to cancel and/or make changes. For assistance, please contact Customer Service as soon as possible at firstname.lastname@example.org. Changes and cancellations will not be accepted after 24 hours and the order will be considered FINAL.
How do I know which size is best for me?
To help you choose the best size, at the bottom left of our website and you'll find a link to this size conversion chart to help you determine the best fit. This link can be accessed from any page on our site. We provide some information on how the garment fits, and whether it runs true, small or large to size in the description of the product. We also note the size as seen on the models.